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FREQUENTLY ASKED QUESTIONS…

WHAT ACTIVITIES WILL MY CHILD DO?
We offer a varied programme consisting of up to 4 activity sessions per day from our wide range of adventurous activities based in our Land, Water, Towers and Motor Sports Zones. In the evening we offer other activities including night walk, campfire, movie nights and discos.

WHAT SHOULD THEY WEAR?
We find that young people enjoy themselves most in old clothing with layers for colder weather. They will require long sleeves and trousers for some activities. Footwear needs to be enclosed (flip flops are not suitable) and is likely to get wet. Bring plenty of clothes and a bag for wet and muddy clothing.

WHAT IF MY CHILD CAN’T SWIM?
In the safe confines of the centre we do not require participants to be able to swim. When near water they will always wear a buoyancy aid or life jacket. This will support them safely should they fall in until an instructor is able to assist them. If you think your child will need extra assistance, please let us know.

WHAT IF THE WEATHER IS BAD?
Most activities are not affected by the weather as long as the children are dressed appropriately. If an instructor feels that children are too hot, cold or wet they can shorten or change the activity for another. What if my child has a medical Condition? Please ensure that the leaders are aware of any medical conditions and that your child has any medication required with them. This will help us to look after any extra needs your child may have.

WHAT IF MY CHILD IS ADDITIONAL NEEDS?
At Stubbers there is something for everyone, all ages and abilities can take part, achieve their goals and enjoy their visit. Most activities can be tailored to all ability levels and some are supported by specialist activity equipment including specialist sailing boats and access hoist. Please make sure that our staff are aware of any additional needs that your child may have.

CAN I PHONE MY CHILD DURING THEIR STAY?
In special circumstances, yes. However we do find that children speaking to their parents for a catch up can make their time away from home harder, not easier. We don’t recommend that children bring mobile phones to the centre. SMASH CAMPS however is a no Mobile phone zone. We will happily look after it for them during their visit and issue the phone at allocated times.

DO CHILDREN FROM DIFFERENT GROUPS MIX?
In general, no. Each group has their own accommodation or base for their stay and their own activity programme.

WHAT FACILITIES DO YOU HAVE ON SITE?
We are pleased to provide full changing and shower facilities. The Source Coffee Shop is open every day providing high quality drinks and snacks. The Young Adventurers play park is available for use under the supervision of leaders.

WILL MY CHILD DO ACTIVITIES OFF SITE?
On some occasions such as SMASH water sports weeks
we take groups off-site. On these occasions we would firstly seek permission from you. But you can rest
assured knowing that your child will be supervised
by a appropriately qualified instructor at all times.

IS THERE NIGHT TIME SUPERVISION?
Our evening routine is to get every one into bed and
lights out by 22.00 – Normally easier said than done!
Once settled our duty members of staff are on hand
to reassure and encourage the young adventurers to
go sleep. If during the night they need the toilet, there
is always a staff member available to accompany them.
To make sure they are nice and safe throughout the night the camp is situated in a fenced compound with secure coded gates.

DOES STUBBERS HAVE INSURANCE?
Stubbers Adventure Centre has £10 million public liability insurance. Any claim for compensation will be referred to the underwriters. We strongly recommend that you take out suitable insurance cover against cancellation, accidental injury and loss for damage to personal property whilst visiting the centre.

HOW DO YOU MAINTAIN SAFETY ON ACTIVITY?
At Stubbers we regularly check and maintain our safety equipment to the highest standards and ensure that it is continually safe and reliable. Following training, staff are regularly monitored to ensure standards are maintained.

HOW DO YOU RECRUIT YOUR STAFF?
The Stubbers staff have many years experience both at Stubbers and at other centres. Upon application all staff are required to undertake an enhanced DBS disclosure, provide us with 3 satisfactory references, undertake a training period (the length of which depends on qualifications and experience) and work their first month on probation. All staff are qualified First Aiders.

What if my child leaves behind any clothing
Valuables and small items will be kept for 4 weeks and if not claimed will be disposed of at the centre’s discretion. Clothing is disposed of weekly. Wet or very dirty clothing is disposed of daily.

WHO DO I CONTACT IN EMERGENCY?
If you need to contact Stubbers call 01708 224 753 between 09:00 and 17:00pm. If they are staying with us we will provide you with a mobile number to contact us out of hours.

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